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Description
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Creators
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Details
Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less—and how to apply this skill in all areas of life.
We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people.
The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world.
- Douglas E. Noll - Author
- Aleya Dao - Narrator
OverDrive Listen audiobook
- ISBN: 9781508245483
- File size: 205935 KB
- Release date: September 15, 2017
- Duration: 07:09:01
MP3 audiobook
- ISBN: 9781508245483
- File size: 205959 KB
- Release date: September 15, 2017
- Duration: 07:14:01
- Number of parts: 7
Formats
OverDrive Listen audiobook
MP3 audiobook
Languages
English