- The “Everybody Wins” philosophy
- The Need Theory of Negotiation
- Fundamental preparations for negotiation
- Foolproof methods for predicting behavior
- The “When” vs. “How and Where” strategies
- The use of creative alternatives
Complete with real-life examples of successful negotiations, diagrams, personal tests and exercises, The Complete Negotiator is the ultimate source for discovering creative and ethical solutions to all of your business and personal conflicts.