Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers - even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.
-
Description
-
Creators
-
Details
- Janelle Barlow - Author
- Claus Moller - Author
- Tony Hsieh - Author of introduction, etc.
- Susan MacNeil - Narrator
OverDrive Listen audiobook
- ISBN: 9780792765271
- File size: 248904 KB
- Release date: July 1, 2009
- Duration: 08:38:32
MP3 audiobook
- ISBN: 9780792765271
- File size: 249186 KB
- Release date: July 1, 2009
- Duration: 08:38:32
- Number of parts: 7