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Resolving Conflicts at Work
Cover of Resolving Conflicts at Work
Resolving Conflicts at Work
Eight Strategies for Everyone on the Job
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Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.

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About the Author-
  • Kenneth Cloke, J.D., L.L.M., Ph.D., is director of the Center for Dispute Resolution and is a mediator, arbitrator, consultant, and trainer to individuals, large organizations, and corporations.
Table of Contents-
  • Foreword: Conflict: A Leaders Challenge (Warren Bennis).

    Preface.

    Introduction: Eight Strategies to Move from Impasse to Transformation.

    Strategy One: Change the Culture and Context of Conflict.

    Strategy Two: Listen Actively, Empathetically, and Responsively.

    Strategy Three: Acknowledge and Integrate Emotions to Solve Problems.

    Strategy Four: Search Beneath the Surface for Hidden Meaning.

    Strategy Five: Separate What Matters from What Gets in the Way.

    Strategy Six: Stop Rewarding and Learn from Difficult Behaviors.

    Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively.

    Strategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution.

    About the Authors.

    Index.

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    Wiley
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Digital Rights Information+
  • Copyright Protection (DRM) required by the Publisher may be applied to this title to limit or prohibit printing or copying. File sharing or redistribution is prohibited. Your rights to access this material expire at the end of the lending period. Please see Important Notice about Copyrighted Materials for terms applicable to this content.

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Resolving Conflicts at Work
Resolving Conflicts at Work
Eight Strategies for Everyone on the Job
Kenneth Cloke
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