Close cookie details

This site uses cookies. Learn more about cookies.

OverDrive would like to use cookies to store information on your computer to improve your user experience at our Website. One of the cookies we use is critical for certain aspects of the site to operate and has already been set. You may delete and block all cookies from this site, but this could affect certain features or services of the site. To find out more about the cookies we use and how to delete them, click here to see our Privacy Policy.

If you do not wish to continue, please click here to exit this site.

Hide notification

  Main Nav
Advanced Facilitation Strategies
Cover of Advanced Facilitation Strategies
Advanced Facilitation Strategies
Tools and Techniques to Master Difficult Situations
Borrow Borrow Borrow

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

  • Become better at diagnosing facilitation assignments and creating effective process designs
  • Broaden their repertoire of tools to make impromptu design changes whenever they are needed
  • Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.

From Ingrid Bens, the author of the best-selling book Facilitating with Ease!, comes the next-step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality-based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

  • Become better at diagnosing facilitation assignments and creating effective process designs
  • Broaden their repertoire of tools to make impromptu design changes whenever they are needed
  • Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people.
Available formats-
  • Kindle Book
  • OverDrive Read
  • EPUB eBook
Subjects-
Languages:-
Copies-
  • Available:
    2
  • Library copies:
    2
Levels-
  • ATOS:
  • Lexile:
  • Interest Level:
  • Text Difficulty:

Recommended for you

About the Author-
  • Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

Table of Contents-
  • Introduction.

    1. Advanced Strategies Overview.

    Your Personal Philosophy of Facilitation.

    The Three Levels of Competence.

    Where Are You Now?—Self-Assessment.

    The Power of Your Presence.

    Personal Projection Assessment.

    What is O.D.?

    Working as a Consultant.

    Two Forms of Consulting.

    Expanding Your Power Base.

    Gaining the Authority to Facilitate.

    Losing the Facilitator Role.

    Maintaining and Regaining the Role.

    The Two Types of Interventions.

    Deepening Your Process Responses.

    Managing the Role of Leaders.

    When the Boss is in the Room.

    Enhancing Your Questioning Skills.

    Asking Complex, High Quality Questions.

    Advanced Facilitation in Action.

    Advanced Skills Observation Sheet.

    Debriefing Your Experience.

    The Five Rules of Facilitation.

    2. The Complexities of Decision Making.

    Shifting Group Focus from “What” to “How”.

    Decision Dilemma #1 – Lack of Clarity About Whether the Group Is Making Decisions.

    Decision Dilemma #2 – Lack of Clarity About Empowerment.

    Decision Dilemma #3 – Confusion About Which Decision-Making Method to Use.

    Decision Dilemma #4 – Use of Positional Processes.

    Decision Dilemma #5 – The Presence of Group Think.

    Decision Dilemma #6 – Lack of Techniques to Overcome Blocks to Agreement.

    Decision Dilemmas Summary Chart.

    More on Decision-Making Options.

    More on Compromise.

    Overcoming Problems with Compromise.

    More on Majority Voting.

    Overcoming Problems with Majority Voting.

    More on Multivoting.

    Overcoming Problems with Multivoting.

    More on Consensus Building.

    Comparing Consensus and Consensus Building.

    Overview of the Consensus-Building Process.

    Overcoming Problems with Consensus Building.

    Tools Overview.

    The Decision-Making Roadmap.

    Decision-Making Checklist.

    Decision Effectiveness Exit Survey Elements.

    Decision Effectiveness Survey.

    3. Conflict Management Strategies.

    Operating Under Mistaken Assumptions.

    The Importance of Making Interventions.

    Knowing When to Intervene.

    Nine Ways to Intervene.

    The Art of Positive Confrontation.

    Monitor Your Self-Talk.

    When Nothing Works!.

    Conflict Senerios:.

    1. Role Confusion – What’s a facilitator?

    2. The Personal Attack – Who are you anyway?

    3. Lack of Authority – You can’t facilitate me!

    4. Unclear Meeting Goal – What’s this about?

    5. Agenda Overload – We’re going to discuss all that!?!

    6. Mistaken Assumptions – Who told you that?

    7. Hidden Agendas – Wish we were talking about the real issues.

    8. Resistance and Lack of Buy-in – What’s in it for me?

    9. Resistance to Process – Don’t fence us in!

    10. Lack of Norms – We don’t need rules!

    11. Ignoring Group Norms – Oh those rules!

    12. The Over-Participant – And furthermore . . .

    13. The Under-Participant – I have nothing to add!

    14. The Positional Debate – I’m right; you’re wrong!

    15. The Joker – Aren’t I Funny!

    16. Side-Chatters – Psst, Psst, Psst . . ..

    17. Side-Trackers – On another note . ....

Title Information+
  • Publisher
    Wiley
  • Kindle Book
    Release date:
  • OverDrive Read
    Release date:
  • EPUB eBook
    Release date:
Digital Rights Information+
  • Copyright Protection (DRM) required by the Publisher may be applied to this title to limit or prohibit printing or copying. File sharing or redistribution is prohibited. Your rights to access this material expire at the end of the lending period. Please see Important Notice about Copyrighted Materials for terms applicable to this content.

Status bar:

You've reached your checkout limit.

Visit your Checkouts page to manage your titles.

Close

You already have this title checked out.

Want to go to your Checkouts?

Close

Recommendation Limit Reached.

You've reached the maximum number of titles you can recommend at this time. You can recommend up to 3 titles every 7 day(s).

Close

Sign in to recommend this title.

Recommend your library consider adding this title to the Digital Collection.

Close

Enhanced Details

Close
Close

Limited availability

Availability can change throughout the month based on the library's budget.

is available for days.

Once playback starts, you have hours to view the title.

Close

Permissions

Close

The OverDrive Read format of this eBook has professional narration that plays while you read in your browser. Learn more here.

Close

Holds

Total holds:


Close

Restricted

Some format options have been disabled. You may see additional download options outside of this network.

Close

You've reached your library's checkout limit for digital titles.

To make room for more checkouts, you may be able to return titles from your Checkouts page.

Close

Excessive Checkout Limit Reached.

There have been too many titles checked out and returned by your account within a short period of time.

Try again in several days. If you are still not able to check out titles after 7 days, please contact Support.

Close

You have already checked out this title. To access it, return to your Checkouts page.

Close

This title is not available for your card type. If you think this is an error contact support.

Close

An unexpected error has occurred.

If this problem persists, please contact support.

Close

Close

NOTE: Barnes and Noble® may change this list of devices at any time.

Close
Buy it now
and help our library WIN!
Advanced Facilitation Strategies
Advanced Facilitation Strategies
Tools and Techniques to Master Difficult Situations
Ingrid Bens
Choose a retail partner below to buy this title for yourself.
A portion of this purchase goes to support your library.
Clicking on the 'Buy It Now' link will cause you to leave the library download platform website. The content of the retail website is not controlled by the library. Please be aware that the website does not have the same privacy policy as the library or its service providers.
Close
Close

There are no copies of this issue left to borrow. Please try to borrow this title again when a new issue is released.

Close
Barnes & Noble Sign In |   Sign In

You will be prompted to sign into your library account on the next page.

If this is your first time selecting “Send to NOOK,” you will then be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

The first time you select “Send to NOOK,” you will be taken to a Barnes & Noble page to sign into (or create) your NOOK account. You should only have to sign into your NOOK account once to link it to your library account. After this one-time step, periodicals will be automatically sent to your NOOK account when you select "Send to NOOK."

You can read periodicals on any NOOK tablet or in the free NOOK reading app for iOS, Android or Windows 8.